Microsoft Dynamics 365 Customer Engagement is a CRM that uses the cloud to offer functionality and usability that allows your business to optimise productivity and improve sales. Using elements such as social insights and campaign management tools, the result is a unified approach to customer relations management that covers every aspect of your business from sales, service relations, in-field work and automation of various tasks. The Dynamics 365 Customer Engagement plan is one of the many major components of the suite that sets it apart from its rivals.
29 April 2019 
At GCC, we pride ourselves on keeping our customers up to date on the latest threats to their cybersecurity. One way this works is to ensure there is always a clear channel of two-way communication. Phishing attacks are one of the biggest current dangers, and a great example of how collaboration can work in everyone’s interests was when an eagle-eyed GCC customer recently spotted a series of emails about a specific phishing attack, which GCC Support has now verified.
26 April 2019
The dangers of phishing attacks are becoming more well known, but the many ways in which they can be carried out is still taking some unwary businesses by surprise. Even if you think you are keeping up to date with the new methods hackers are using, it’s easy to fall prey to an attack that has yet to come to the attention of a wider user-base outside of IT security circles.
25 April 2019
The issue of cybersecurity is a priority for every business operating in today’s trading environment. Not only are there compliance obligations to meet, such as those set out in the GDPR legislation, but there are also many risks and dangers to recognise and address.
25 April 2019
The concept of the Internet of Things (IoT) has been around for some time now, but it is one of those ideas that has had to wait for tech to catch up. Now, it finally seems to be time for IoT to go mainstream, with various applications already on the market and many more in the pipeline. So what should small companies be thinking about, and how is it likely to affect SMBs?
25 April 2019
It is often said that the smartphones most of us carry around in our pockets has more computational power than was available to the Apollo Astronauts during the moon landings. However much truth there may be in that, we are now used to our ‘pocket computers’ dealing with so many different tasks for us that they have become integral to daily working life. One result of this is that ‘Bring Your Own Device’ or BYOD, is something that more business owners are having to take onboard these days. So, what is your business policy on this?
3 April 2019
The four letters GDPR caused quite a lot of concern almost a year ago. If you were one of the business people who found it difficult to get to grips with, you were not alone. Getting the technology right and adopting new working practises needed to be done, but ensuring that you are compliant with the legislation is going to be a continuous job.
1 April 2019
Businesses are now making an inevitable transformation from “on-premise” software to online subscription-based “software as a service”. Dynamics 365 is a topic you should be acquainted with so, whenever you come across it, you can talk intelligently and understand how you can prosper from using it. Read more >
22 March 2019
When you get used to using popular software, such as Windows 7, it can be hard to make the effort to change and upgrade, but sometimes events dictate action. Across the board, software providers and major companies are continually updating the products and services that they supply, rendering older models or products obsolete and time pushes on. Such a situation is getting closer, and most IT professionals are advising users to replace Windows 7 by the end of this year.
18 March 2019