Airlines as well as airports are increasingly using new technologies such as AI (artificial intelligence) to make travellers’ lives easier by helping them to find special offers, upgrade a seat or even locate misplaced luggage.
SITA, experts in information technology and air transport communications, says airports and airlines are to an increasing extent using AI to control luggage handling. Baggage handling systems are currently dealing with more than 4.5 million bags per year – and this is expected to double over the next twenty years.
According to the company’s “Intelligent Tracking: A Baggage Management Revolution” report, AI is ready to revolutionise the industry, enabling machines to handle luggage from the time a passenger checks in an item to when it arrives – completely eliminating the need for human participation.
Passengers will also have access to more relevant information about their luggage.
Since June last year, the International Air Transport Association compelled airlines to closely track every piece of luggage and to share that data with everyone who is involved in eventually delivering them to their owners.
SITA president Ilya Gutlin said this will deliver a comprehensive stream of data about luggage to the transport industry, and added: “This can be enhanced with AI tools to create greater efficiencies in baggage operations and, ultimately, to improve our experience as passengers.”
Using technology the air transport industry was able to reduce its luggage mishandling costs from $4.22bn to $2bn over the last decade. No wonder most airlines are increasing their investments in Artificial Intelligence.